How can I upgrade or downgrade subscriptions?

• Who can change a plan?

• How to upgrade or downgrade

• What happens when you change plans

• Frequently Asked Questions

• Personal plans: You can change your plan yourself from your dashboard.

• Business plans: Admins can change the plan themselves from the dashboard. All team members can see the Upgrade and View Plans buttons, but if you're not an Admin, you'll be asked to contact your Admin to complete the change.

• Plans managed by an account manager: If your plan is handled by a dedicated account manager or paid by invoice, contact your account manager and we'll make the change for you.

Step 1:

On your dashboard, click Upgrade or View Plans. The subscription page opens on a suggested plan that fits how many monitors and checks you use. Nothing is selected or purchased yet.

Step 2:

Pick the plan you want. You can choose a larger plan to upgrade, or a smaller plan to downgrade.

Step 3:

Before you confirm, the confirmation window shows the amount due today, your next billing date, and what you'll pay at renewal. Confirm to complete the change.

• Card payments: Upgrades and downgrades take effect immediately. You're charged or credited the difference for the rest of your billing period.

• Your monthly checks are reset. When the new plan starts, your remaining monthly checks are replaced with the new plan's allowance. Any Pay as you Go checks you've bought stay on your account.

• A scheduled cancellation is removed. If you had cancelled your plan but it hasn't ended yet, changing plans keeps your subscription active.

Ask an Admin on your team to make the change. Only Admins can change a Business plan.

If your plan is managed by an account manager or paid by invoice, plan changes are handled by our team. Contact us and we'll set it up for you.

Yes. If you've scheduled a cancellation, you can still change your plan at any time before the cancellation takes effect. Changing plans removes the scheduled cancellation.

Unused monthly checks from your old plan don't carry over. They're replaced with the new plan's allowance. Pay as you Go checks stay on your account. See Do credits roll over to the next month?

• What is the difference between personal and business plans?

• How can I top up an account if it runs out of credits?

• How do I cancel my subscription?

• What is your refund policy?