Visualping AI Assistant
Contents of this article
What is the Visualping AI Assistant?
The Visualping AI Assistant is a built-in chatbot available directly from your dashboard. It is currently in Beta and available to all signed-in users.
The assistant serves two main purposes:
Help and support - Answer questions about Visualping, help you troubleshoot issues, and guide you through features without needing to leave the dashboard.
Monitor management - Act as an agent that can interact with your account, helping you manage your monitors and automate tasks using natural language.
To open the assistant, look for the chat icon near the bottom right of your dashboard.
Note: An AI disclaimer is displayed in every conversation as a reminder that responses are AI-generated and may not always be perfect.
What can the assistant do?
Answer questions about Visualping
The assistant can answer questions about how the product works, explain features, and guide you through setup steps. All this can be done without needing to search the help center manually.
Manage your monitors
You can ask the assistant to help you manage your monitoring jobs using plain language. Because it is aware of which page you are on and which monitors you have selected, you can say things like "pause these monitors" or "show me recent changes on this job" without needing to explain extra context.
Show change screenshots
When you ask what changed on a monitored page, the assistant can surface before/after screenshots and diff images directly in the conversation and not just a text description.
Navigate the app and pre-fill forms
The assistant can navigate to relevant pages within the Visualping dashboard and open forms with fields pre-filled based on your request, making it faster to configure monitors or settings. All in-app actions taken by the assistant are presentational. It opens and pre-fills, but does not submit or make changes on your behalf.
Resume conversations
If you navigate away from the dashboard and return within an hour, your conversation with the assistant will resume where you left off.
Hand off to a human agent
If the assistant cannot resolve your issue or you explicitly ask to speak with a person, it can route you to human support. On paid plans, you go straight into a live chat session with a support agent, with no pre-chat form to fill out. Availability of live chat depends on your plan. See Availability by plan below.
What the assistant cannot do
Make destructive or irreversible changes on your behalf: The assistant will not delete monitors, cancel your plan, or submit changes without your action. In-app navigation is strictly presentational.
Guarantee real-time accuracy: Responses are AI-generated and may not always reflect the very latest product changes. Always verify critical settings in your dashboard.
Browse or monitor external websites: The assistant operates within your Visualping account. It cannot check external pages or perform web searches on your behalf.
Access other users' account data: The assistant only has visibility into your own account and, for Business users, the workspace you are currently in.
Replace dedicated support for billing issues: Complex billing, refund, or plan change requests should be directed to the support team directly.
Availability by plan
Plan | AI Assistant access | Support handoff |
Free | ✅ Available (Beta) | Redirects to the support contact page. No live chat. |
Personal (paid) | ✅ Available (Beta) | Live chat handoff to a Visualping support agent. |
Business | ✅ Available (Beta) | Live chat handoff to a Visualping support agent. |
Note: Live chat is available on all paid plans. When the assistant routes a Free user to support, it pre-fills a summary of the conversation so the support team has context when you reach out.
Frequently Asked Questions
Where do I find the assistant?
The assistant is accessible via the chat icon in the bottom right corner of your Visualping dashboard. You must be signed in to use it.
Is the assistant available to everyone?
Yes. All signed-in users can access the assistant in Beta, regardless of plan.
Can the assistant make changes to my account?
The assistant can navigate within the app and pre-fill forms for you, but it will not submit or apply changes on your behalf. Any changes to your account require your own action to confirm.
The assistant gave me incorrect information. What should I do?
The assistant is AI-generated and in Beta, so occasional errors can occur. If you receive incorrect guidance, you can ask the assistant to connect you to the support team, or reach out directly at support@visualping.io.
Does the assistant have access to my monitors?
Yes. The assistant is context-aware and can see which monitors you have selected in the dashboard. This means you can refer to your monitors naturally ("pause these" or "what changed on this one?") without needing to specify job IDs.
Can I speak to a human?
Yes. You can ask the assistant to connect you to a human at any point. Users on any paid plan, Personal or Business, are transferred to a live chat session with a support agent. Free plan users are directed to the support contact page, with a pre-filled summary of the conversation for context.