Visualping AI Assistant

• What is the Visualping AI Assistant?

• What can the assistant do?

• Making changes to your account

• What the assistant cannot do

• Availability by plan

• Frequently Asked Questions

The Visualping AI Assistant is a built-in chat available on your monitor dashboard, your account pages, and the Reports page. It is currently in Beta and available to all signed-in users.

The assistant serves two main purposes:

• Help and support: answer questions about Visualping, help you troubleshoot issues, and guide you through features without leaving the app.

• Making changes for you: act on your account, such as creating monitors, changing their settings, running checks, or pausing and deleting monitors, all from a plain-language request.

To open the assistant, look for the chat icon near the bottom right of the app.

Note: An AI disclaimer is displayed in every conversation as a reminder that responses are AI-generated and may not always be perfect.

The assistant can answer questions about how the product works, explain features, and guide you through setup steps. It searches the Visualping help center and links you to the relevant articles. It can also recommend a plan based on how many pages you want to monitor and how often, using current prices.

The assistant only helps with Visualping and your monitoring. If you ask about something unrelated, it offers to monitor the page behind your question instead of answering.

Ask what changed on a page, which monitors alerted recently, or why a monitor isn't working. The assistant can show before and after screenshots and diff images right in the conversation.

The assistant knows which page you are on, which workspace is open, and which monitors you have selected. This means you can say things like "pause these monitors" or "what changed on this one?" without extra explanation. To stop sharing this, click the grey line under the assistant's title. Your choice is remembered in your browser.

Use the + menu or drag and drop a file into the chat. You can attach one file per message:

• Images: GIF, JPEG, PNG, or WebP, up to 20 MB. For example, a screenshot of what you are seeing.

• Spreadsheets: .csv, .tsv, .xls, or .xlsx, up to 5 MB. The assistant reads the first 1,000 rows of each sheet. For example, a list of URLs you want to monitor.

If you leave and come back within an hour, the assistant offers to pick up your last conversation. With a paid personal plan or in a Business or Custom workspace, open the assistant panel's menu and select Chat history to see past conversations, reopen one to continue, or delete it.

If the assistant can't resolve your issue, or you ask to speak with a person, it offers to connect you with our support team. You choose whether to continue. See Availability by plan below.

The assistant can make changes to your monitors directly when you ask it to. You can ask it to:

• Create monitors, one at a time or from a list of URLs

• Change a monitor's settings, such as its check frequency, schedule, where alerts are sent (email, SMS, Telegram, Slack channels or a webhook), and page actions

• Run a check now

• Pause, resume, or delete monitors

• Flag or hide changes in a monitor's history

After a change, your dashboard refreshes so you can see the result right away. When it creates a monitor or changes page actions, the assistant waits for the check and looks at the screenshot to make sure the page loaded correctly. This can take up to a minute or two.

Good to know:

• The assistant acts on what you ask. For most requests it does not ask for confirmation, so be specific about which monitors you mean. Deleted monitors and their change history can't be restored.

• New monitors are checked daily unless you ask for a different frequency. If you need faster checks, say so in your request, for example "check every 5 minutes." The assistant tells you which frequency it used.

• Large changes in shared workspaces need confirmation. Before creating, changing, pausing, resuming, or deleting more than 20 monitors in a workspace with more than 2 members, the assistant explains what will happen and asks you to choose Confirm or Cancel. It asks even if you already said "go ahead."

• It follows your workspace role. On business accounts, the assistant can only do what your role allows in each workspace. If your role doesn't allow an action, it explains why and that an org admin can change your role or make the change. If you are a Viewer in every workspace, it offers read-only help.

• Handle passwords or other secrets: The assistant never asks for a password or card number, and won't type login details into a page action. To monitor a page behind a login, enter your credentials yourself in the monitor's settings. See Can I monitor a password-protected page?

• Connect integrations that need your browser: Setting up Google Sheets alerts, and connecting a Slack or Telegram account, must be done in the app.

• Change billing or close your account for you: Refunds and billing corrections go to our support team. To cancel, downgrade, or close your account, paid accounts are connected with our team and free accounts are given the steps to do it themselves.

• Go beyond your workspace role: On business accounts, it can only help with actions your role allows. It won't suggest upgrading your plan to get around a role restriction.

• See other users' data: The assistant only sees your own account and the workspaces you have access to.

• Guarantee accuracy: Responses are AI-generated and may not always reflect the very latest product changes. Always verify important settings in your dashboard.

Note: On the Free plan, the support form opens in a new tab with your message already filled in. You still need to click submit to send it.

All plans can use the assistant, but chat history requires a paid personal plan or a Business or Custom workspace. Paid plans can have much longer conversations. When a conversation reaches its limit, click Start new chat to keep going.

Click the chat icon in the bottom right corner of your Visualping dashboard, account pages, or the Reports page. You must be signed in to use it.

Yes. All signed-in users can use the assistant in Beta, regardless of plan.

Yes. The assistant can create, change, run, pause, resume, and delete monitors, and flag or hide changes, when you ask it to. It acts directly on most requests, so be specific about which monitors you mean. Before changing more than 20 monitors in a workspace with more than 2 members, it asks you to confirm or cancel. See Making changes to your account.

New monitors are checked daily unless you ask for a different frequency. Ask the assistant to change it, for example "check this every hour", or change it in the monitor's settings. Faster frequencies depend on your plan.

On business accounts, the assistant follows your role in each workspace. If an action is restricted, it explains why. An org admin can change your role or make the change. If you are a Viewer in every workspace, the assistant offers read-only help and suggested questions instead.

If you see "This conversation has reached its limit," click Start new chat. Waiting won't help. If you've sent many messages quickly, the assistant asks you to wait a few seconds before trying again. Replies can also take up to a minute or two while the assistant waits for a monitor check to finish.

The assistant is AI-generated and in Beta, so occasional errors can occur. If you receive incorrect guidance, you can ask the assistant to connect you to the support team, or reach out directly at support@visualping.io.

Yes. Ask the assistant at any point, or choose Talk to a human from the assistant's menu. Paid plans and Business trials are connected to a live chat with a support agent. Free plan users get the support form with their message filled in. Remember to click submit.

• Creating a strong AI prompt

• Notifications Overview

• How to create a basic monitor

• How do I use actions?