How do I deactivate my account?

• Before you deactivate your account!

• Deactivate a Personal account

• Deactivate a Business account

• Deactivating an account on a Business Trial

• Frequently Asked Questions

Before closing your account, keep in mind:

• Any paid subscription is cancelled immediately when you close your account.

• Your monitors are paused, and you can no longer log in.

• You can come back later. If you sign up again with the same email address, your account and monitors are restored. Your monitors stay paused until you reactivate them, and your previous plan and credits are not restored.

If you are receiving too many alerts, you may not need to close your account. Check out our articles on reducing false positives and deactivating monitors.

You can also opt out of our marketing emails by changing your email preferences from the link found at the bottom of a previous email sent by Visualping.

To deactivate your Personal account, go to your dashboard and click on Settings > Profile > Close Account.

If you don't see the Close Account option, you may be an Admin of a Business account. Follow the steps in Deactivate a Business account instead.

Editor and Viewer users can close their own accounts directly from Settings > Profile > Close Account. This removes them from the organization without affecting anyone else.

Admins need to close the organization first:

Step 1:

From your dashboard, click on Settings > Admin > Close Organization. This action requires an Admin role; for other roles, the button is disabled.

Step 2:

Select Close Account from the pop-up.

Or, if you want to keep using Visualping on a free Personal plan, skip this step. Once the organization is closed, your account is moved to a free plan, and you can close it later from Settings > Profile > Close Account.

• The Business subscription is cancelled immediately, not at the end of the billing period, and the remaining time is not prorated.

• All monitors in the organization are moved to the closing Admin's personal account and stop checking. Labels are removed from these monitors.

• Scheduled reports and pending invitations are deleted.

• All other members are moved to personal accounts. Members who have their own paid Personal subscription keep it; everyone else moves to the Free plan.

To deactivate an account on a Business trial, go to your dashboard and click on Settings > Billing > Downgrade to a Personal plan (free). From there, you can either downgrade to a free plan and then follow the steps to deactivate a Personal account, or deactivate your account directly.

Yes. Signing up again with the same email address restores your previous account and monitors. Your monitors stay paused until you reactivate them, and you'll need to be re-invited to any Business organizations you were part of.

No. You can cancel a Personal subscription from Settings > Billing and keep your account on the Free plan. Your paid plan stays active until the end of the current billing period. Business plans are cancelled by closing the organization, as described above, or by contacting our Support team.

If you can't find the option to close your account or organization, reach out to our Support team at support@visualping.io.

• How to reduce false positives?

• How do I stop or remove a job?

• Too many notifications?