Pricing & Plans
Is it possible to distribute monthly checks across workspaces?
Unfortunately, distributing subscription base credits isn't possible. However, you can modify plans for each workspace. If you decide that one workspa...
How can I change my credit card?
You can change your credit card information anytime from your dashboard by clicking on Profile > Settings > Billing > Update
Why don't I see the bulk upload feature?
This feature is only available to customers on our business plans. Contact our sales team for more details.
How to subscribe to Visualping for Business
Visualping Business is our solution designed for businesses. You'll have access to advanced features such as workspaces, bulk actions, collaboration t...
What is the difference between personal and business plans?
Business plans are built for business use, as such we offer a dedicated account manager that can do all the heavy lifting for you. For our Business us...
Do credits roll over to the next month?
The number of checks you receive according to your plan can be only used within the monthly cycle and cannot be rolled over for future use.
How do I cancel my subscription?
You can cancel your paying subscription anytime from your dashboard by clicking on Profile > Settings > Billing > Cancel Subscription.
How can I upgrade or downgrade subscriptions?
If you are a business user please contact your dedicated account manager and we will set up the upgrade/downgrade for you. For personal users, login...
Can we have more than one subscription at a time?
Yes. There is no limit on the number fo subscriptions but every subscription has to be associated with a unique email address.
Do subscriptions renew automatically?
Subsctiptions are renewed automatically unless specified differently. For our business clients renewals are done through your dedicated account manage...
How can I top up an account if it runs out of credits?
If you are a business user please contact your dedicated account manager and we will set it up for you. For personal users, log in to your dashboard a...
What is your refund policy?
Annual plans: We reimburse unused months upon request with no questions asked. The fine print : A simple plan cancellation does not give the right to ...
How can I get an invoice?
To obtain a copy of your invoice go to Profile -> Settings -> Billing -> Invoices -> View.
How can I activate the 2-minute frequency setting?
To activate the 2-minute frequency setting, you need to be on a paid subscription. Please take a look at our Pricing page to find the best plan that...
What are Payment Options?
Visualping accepts all major credit cards. The Payment is done through Paypal® or Stripe®. We also offer wire transfers for our yearly Business acc...
Does my company have a corporate account?
Please contact our support team to know if your company is part of our business tier options.
Why don't I see the reporting & export feature?
This feature is only available to customers on our business plans. Contact our sales team for more details.
Do you offer volume discounts?
For volume discounts please contact our sales team.
How can I get a receipt?
You will receive an automatic receipt emailed to your account every time you make a payment. If you require us to send you a new copy, please contact ...